Szkolenia Micro Focus

Cel szkolenia szkolenie zdalne - dlearning

kod: SAW350-36
  • Describe the key features of Service Anywhere
  • Describe the architecture of the Service Anywhere solution
  • Customize the Self-Service portal:
    • Create a custom theme
    • Create a white label version of Service Anywhere
  • Manage the Service Catalog:
    • Build categories, services, offerings, and approval and task fulfillment plans
    • Add user options and configure their dependencies
    • Configure pricing and set default values o Define the audience for offerings
    • Configure a user to request offerings on behalf of another user
    • Configure offerings to create subscriptions
    • Localize offerings
  • Describe the main features of Knowledge Management (KM) and import articles using the Packaging tool
  • Manage master (supporting) data
  • Describe entitlement rules, encryption domains, and domain segmentation
  • Manage records
  • Create routing definitions
  • Enable in-line translations
  • Configure the multi-tenant console for multi-service providers
  • Export configurations from one system and import them to another
  • Describe the various options for integrating Service Anywhere with other systems

Audience/Job Roles

System administrators and consultants responsible for configuring the Service Anywhere application

Plan szkolenia Rozwiń listę

  1. Course Overview
    • Course objectives
    • Daily schedule
    • Introductions
    • Class Logistics
    • Participant Requests
    • MyRoom Toolbar Settings
  2. Introduction and Architecture
    • Describe the key features of Service Anywhere
    • Describe the architecture of the Service Anywhere solution
  3. Customizing the Self-Service Interface
    • List the components of the Employee Self-Service portal that can be customized
    • Create a custom theme for the self-service portal, using theme builder and various online tools to select the desired colors
    • Create a white label version of Service Anywhere
  4. Configuring the Service Catalog
    • Describe the Service Catalog
    • Build a Service Catalog, including defining categories, services, and offerings
    • Define approval and task fulfillment plans
    • Add user options and configure their dependencies
    • Configure pricing
    • Set default values
    • Create new categories
    • Configure a user to request catalog offerings on behalf of another user
    • Configure catalog offerings to manage subscriptions
    • Localize the Service Catalog
  5. M Understanding and Using Knowledge Management
    • Describe the main features of Knowledge Management
    • Import articles using the Packaging tool l
  6. Administration – Master Data
    • Describe the supporting (master) data in the system
      • People (includes users and contacts)
      • Groups o Roles
      • Locations o Categories
    • Describe entitlement rules, encryption domains, and domain segmentation
  7. Record Management
    • Manage records
      • Add custom fields
      • Modify forms
      • Configure processes (metaphases, phase, and transitions)
      • Implement the business logic of a record’s workflow by creating rules
      • User the Configuration Comparison utility
      • Use Expression Language to build conditions (for example, to trigger automatic transitions)
      • Use Expression Language functions and operators (for example, to debug or troubleshoot the system)
      • Add notification templates and configure them to be sent to the relevant recipients at specific points in a record's workflow
      • Import data and translations (localized data)
      • Create custom actions
      • Create approval plans
  8. Additional Administration Tasks
    • Route records to the appropriate group using routing definitions and business rules
    • Configure In-Line translations
    • Configure the Multi-Tenant Console
    • Describe application settings
    • Export configurations from one system and import them into another
    • Describe the various options for integrating Service Anywhere with other systems
Pobierz konspekt szkolenia w formacie PDF

Dodatkowe informacje

Wymagania wstępne

This course is designed for users who have taken the Service Anywhere end-user Adoption Readiness Tool (ART) course. Users who are familiar with IT service management (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Anywhere workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes will also benefit from this course.
Poziom trudności
Czas trwania 3 dni
Certyfikat

The participants will obtain certificates signed by Micro Focus (course completion). 
Prowadzący

Authorized Micro Focus Trainer.

Pozostałe szkolenia Micro Focus | Service and Portfolio Management

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