Szkolenia Micro Focus

Cel szkolenia szkolenie zdalne - dlearning

kod: SMAX-STU | wersja: 2019.03

This introductory training provides attendees with the knowledge and technical skills to use Studio of SMAX to adapt existing workflows and create new ones. This two-day training contains little theory and mostly practice to give the attendees a quick start to tailor their SMAX installation to their needs.

Upon successful completion of this course, you should be able to:

  • navigate the SMAX User Interfaces and know selected „Out-of-the-Box“ processes,
  • use SMAX Studio for typical tasks,
  • adapt selected „Out-of-the-Box“ processes, e,g, „Incident“ and „Change“

Audience/Job Roles

Solution Architects, Project Managers, Technical Managers, Process Designers, Process Owners, Administrators, Service Engineers (sometimes called „Users“ or „Agents“).

Plan szkolenia Rozwiń listę

  1. SMAX Architecture
    • What is SMAX?
    • Understand SMAX capabilities and licensing
  2. Preparation
    • Terminology
    • Understand personas, tenants, customers and accounts
    • Know the purpose of the User Interfaces
    • How to login to Service Portal and Service Management
  3. The existing processes as implemented in SMAX
    • People: Users, Contacts, Groups
    • Plan: Service Catalog, Service Level Management
    • Build: Change Management, Knowledge Management, Service Asset and Configuration Management
    • Run: Service Request Management, Incident Management, Problem Management
    • Service Management
    • Roles and Permissions
    • Task Plans and Models
    • In-line translations
    • Out-of-the-Box Business Rules
  4. Using Studio
    • Studio User Interface and Menus
    • Fields, Forms, Processes, Rules, Notifications and Approval Definitions
    • People, Locations, Routing Definitions, Categories
    • Selected workflows, e.g. Incident and Change
  5. Dev2Prod
    • Development environment
    • Test environment
    • Production Environment
    • Snychronize the tenants
  6. SMAX Applications
    • Step by Step to a new application
  7. References
    • Direct links
  8. Support
    • Using the Micro Focus websites and selected original documents (PDF)
  9. Summary
    • Questions and Answers
    • Course Review and Summary
Pobierz konspekt szkolenia w formacie PDF

Dodatkowe informacje

Wymagania wstępne

To adapt or create workflows for an ITIL-centric tool, prior ITIL know-how is necessary. That includes some ITIL Service Management processes, like:

  • Change Management, Event Management, Incident Management, Problem Management,
  • Request Fulfllment, Service Asset and Configuration Management,
  • 7-Step Improvement Process, Access Management,
  • Service Catalogue Management, Service Level Management. Some of the functions need to be known: • Service Desk (at least),
  • IT Operations Management would be helpful.
Poziom trudności
Czas trwania 2 dni
Certyfikat

The participants will obtain certificates signed by Micro Focus (course completion). 

Prowadzący

Authorized Micro Focus Trainer.

Pozostałe szkolenia Micro Focus | Service and Portfolio Management

Szkolenia powiązane tematycznie

ITSM

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