Training ITIL®

Training goals dlearning

code: ITIL-DPI | version: 1.0

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

Conspect Show list

  1. Course Introduction and Quick Recap Pre-Course Reading
  2. Core Concepts of DP
  3. DPI through Service Value System and Guiding Principles
  4. Role of Direction in Strategy Management
  5. Implementation of Strategies
  6. Introduction to Assessment and Planning
  7. Assessment and Planning through VSM
  8. Measurement, Reporting, and CI
  9. Measurement and CI through Dimensions and SVS
  10. OCM Principle and Methods
  11. Communication Principles and Methods
  12. SVS Development Using the Four Dimensions
  13. Final Exam
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Additional information


Obtaining ITIL4 Foundation certification.

Difficulty level
Duration 3 days

The ITIL® 4 Strategist: Direct, Plan and Improve exam is in online form. During its duration you can only use the English dictionary. It is a single-choice exam, consisting of 40 questions.

The duration of the exam is a maximum of 90 minutes for all candidates passing in their native language. Candidates taking the exam in a language that is not their native language or a language they do not use on a daily basis may apply for additional time (25%), i.e. the total exam time in this case is 113 minutes.

The exam is supervised. The pass rate is 70%, i.e. you must answer correctly to a minimum of 28 questions out of 40.


AXELOS authorized trainer.

Additional informations

ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Training thematically related

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