Training ITIL®

Training goals dlearning

code: ITIL-DPI | version: 1.0

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

Conspect Show list

  1. Course Introduction and Quick Recap Pre-Course Reading
  2. Core Concepts of DP
  3. DPI through Service Value System and Guiding Principles
  4. Role of Direction in Strategy Management
  5. Implementation of Strategies
  6. Introduction to Assessment and Planning
  7. Assessment and Planning through VSM
  8. Measurement, Reporting, and CI
  9. Measurement and CI through Dimensions and SVS
  10. OCM Principle and Methods
  11. Communication Principles and Methods
  12. SVS Development Using the Four Dimensions
  13. Final Exam
Download conspect training as PDF

Additional information


Obtaining ITIL4 Foundation certification.

Difficulty level
Duration 3 days

The ITIL® 4 Strategist: Direct, Plan and Improve exam is in online form. During its duration you can only use the English dictionary. It is a single-choice exam, consisting of 40 questions.

The duration of the exam is a maximum of 90 minutes for all candidates passing in their native language. Candidates taking the exam in a language that is not their native language or a language they do not use on a daily basis may apply for additional time (25%), i.e. the total exam time in this case is 113 minutes.

The exam is supervised. The pass rate is 70%, i.e. you must answer correctly to a minimum of 28 questions out of 40.


AXELOS authorized trainer.

Training thematically related

Project Management

Business Training

IT Governance



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1000 EUR










    • General information
    • Guaranteed dates
    • Last minute (-10%)
    • Language of the training
    • English
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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

Dlearning training

You may participate from at any place in the world. It is sufficient to have a computer (or, actually a tablet, or smartphone) connected to the Internet. Compendium CE provides each Distance Learning training participant with adequate software enabling connection to the Data Center. For more information, please visit site


Paper materials

Traditional materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Electronic materials

Electronic materials: These are electronic training materials that are available to you based on your specific application: Skillpipe, eVantage, etc., or as PDF documents.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.


Upcoming ITIL® training

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