Training ITIL®

Training goals dlearning

code: ITIL-P

Where ITIL® Foundation focuses on the 'what' and the 'why', ITIL® Practitioner shows 'how' to start adopting and adapt the ITIL® framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. The ITIL® Practitioner offers practical guidance to support your business1 objectives, developing the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that the attendants are ready toinitiate and successfully carry out required improvement initiatives. ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurements and Metrics.

ITIL® Practitioner does not replace any of the existing ITIL qualifications. ITIL Practitioner is complementary to—and fits in with—the current ITIL qualification scheme. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Conspect Show list

  1. Course Introduction
    • Scenario based learning
    • The CSI approach
    • Certification
    • Get to know each other
  2. The Journey
    • Introduction to the scenario
    • The CSI approach: What is the vision? Where are we now?
  3. Organizational Change Management (OCM)
    • Purpose and approaches
    • Essentials for successful Improvement
    • Implementing Successful Change
    • Continual Improvement of O C M
  4. The Desire
    • The CSI approach: Where do we want to be?
  5. Communications
    • Good communication
    • Communication Principles
    • Communication Techniques
    • Types of communication
  6. Roadmap
    • The CSI Approach: How do we get there?
  7. Metrics and Measurements
    • Measurements and Metrics in CSI
    • Cascades and Hierarchies
    • Metrics Categories
    • Assessments
    • Reporting
  8. Check, Control, and Redirect
    • The CSI approach: Did we get there?
  9. Stay Tuned
    • The CSI approach: How do we keep the momentum?
  10. Guiding Principles
    • The guiding principles
    • Applying the guiding principles
  11. Exam Preparation
    • Mock exam exercise
Download conspect training as PDF

Additional information


To take the ITIL® Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Difficulty level
Duration 2 days

ITIL® Practitioner exam:

The examination duration is 1 hour and 45 minutes. The examination is open book, i.e. the ITIL® Practitioner Guidance publication is allowed for reference during the examination. Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification.


Authorized PEOPLECERT Trainer.

Additional informations

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

Dlearning training

You may participate from at any place in the world. It is sufficient to have a computer (or, actually a tablet, or smartphone) connected to the Internet. Compendium CE provides each Distance Learning training participant with adequate software enabling connection to the Data Center. For more information, please visit site



Paper materials

Traditional materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Electronic materials

Electronic materials: These are electronic training materials that are available to you based on your specific application: Skillpipe, eVantage, etc., or as PDF documents.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.




This is a TSO-accredited book by TSO/AXELOS, dedicated to the methodology and level.


The training prepares you for an optional Optional Certification Exam.

During the training: the exam in this form is given the last day of training in the training room under the supervision of the trainer.

Online at home: the exam in this form is delivered on your own computer anywhere after prior verification of its required configuration, among others. Internet access, webcam, microphone. The examination is conducted under the supervision of a remote proctor and can be completed within 3 months of the completion of the training.

Pearson VUE: This exam is delivered through Pearson VUE authorized testing centers across the country. When you purchase a voucher for the exam in this form you can complete it within 1 year of the end of the training.



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