Training Lean IT

Training goals dlearning

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people's behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

At the end of this course, you will be able to:

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam

Conspect Show list

  1. INTRODUCTION TO LEAN
    • Introduction
    • The history of Lean
    • The key elements of Lean
    • The concept of Waste, Variability and Inflexibility
    • The five dimensions of Lean IT
  2. THE CUSTOMER
    • Customer Value
    • Voice of the Customer
    • Value-add and non-value-add work
    • Critical-to-quality tree
    • Value streams in IT
    • Cost of Poor Quality
  3. THE PROCESS
    • The concept of a process
    • SIPOC diagramming
    • Creating a Value Stream Map
    • Analyzing a Value Stream Map
  4. PERFORMANCE
    • What is performance?
    • Key Performance Indicators
    • Operational Process Efficiency
    • Skills and Knowledge matrix
  5. ORGANIZATION
    • Organizational structure and customer focus
    • Performance Dialogue
    • Visible Management
    • Day Start and Week board
  6. PROBLEM SOLVING
    • Structured Problem Solving
    • KAIZEN approach
  7. BEHAVIOR & ATTITUDE
    • Lean Leadership & Behavior
    • Organizational Change
    • Change Story
  8. EXAM PREPARATION
    • Sample Exam
    • How to prepare for the exam Check Out
Download conspect training as PDF

Additional information

Requirements

There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.

Difficulty level
Duration 2 days
Certificate

About the Examination:

  • The EXAM tests for the new style LITA (LEAN IT Association) 2015 Foundation Certificate.
  • The exam is closed book with forty (40)multiple choice questions.
  • The pass score is 65% (26 out of 40)
  • The exam lasts 90 minutes. The exam can be taken in two formats: Paper based or Online.
Trainer

Autoryzowany trener Lean IT.

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500 EUR

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FORM OF TRAINING ?

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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

Dlearning training

You may participate from at any place in the world. It is sufficient to have a computer (or, actually a tablet, or smartphone) connected to the Internet. Compendium CE provides each Distance Learning training participant with adequate software enabling connection to the Data Center. For more information, please visit dlearning.eu site

TRAINING MATERIALS ?

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Paper materials

Traditional materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Electronic materials

Electronic materials: These are electronic training materials that are available to you based on your specific application: Skillpipe, eVantage, etc., or as PDF documents.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.

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Exam

The training prepares you for an optional Optional Certification Exam.


During the training: the exam in this form is given the last day of training in the training room under the supervision of the trainer.


Online at home: the exam in this form is delivered on your own computer anywhere after prior verification of its required configuration, among others. Internet access, webcam, microphone. The examination is conducted under the supervision of a remote proctor and can be completed within 3 months of the completion of the training.


Pearson VUE: This exam is delivered through Pearson VUE authorized testing centers across the country. When you purchase a voucher for the exam in this form you can complete it within 1 year of the end of the training.

 

SELECT TERM TRAINING

    • General information
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    • Last minute (-10%)
    • Language of the training
    • English
    • General information
    • Guaranteed dates
    • Last minute (-10%)
    • Language of the training
    • English
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