Training ITIL®

Training goals dlearning

The ITIL® 4 Foundation course and qualification are intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL® 4 Foundation course will:

  • Provide understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain concepts of service management framework to support candidates studying for the ITIL® 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development

In particular the ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

We recommend taking the exam in another additional term or we encourage you to buy an exam voucher, which allows you to take exams from anywhere in the period of 12 months from the date of purchase.

Conspect Show list

  1. Key concepts of service management
    • Value and value co-creation
    • Organizations, service providers, service consumers, and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcomes, costs, and risks
  2. Four dimensions of service management
  3. ITIL service value system
  4. ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices
  5. ITIL® 4 Foundation certification exam
Download conspect training as PDF

Additional information

Requirements

There are no prerequisites for participants.

Difficulty level
Duration 2 days
Certificate

ITIL® 4 Foundation exam: is a ‘closed book’ exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam.

There are 40 questions, each worth 1 mark. There is no negative marking. The questions are all ‘multiple choice’. Duration of exam is maximum 60 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Exam is supervised. Pass Score is 65% which means correct answer at least 26 questions from 40.

We recommend taking the exam in another additional term or we encourage you to buy an exam voucher, which allows you to take exams from anywhere in the period of 12 months from the date of purchase.

Trainer

Authorized AXELOS Trainer.

Additional informations

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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FORM OF TRAINING ?

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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

Dlearning training

You may participate from at any place in the world. It is sufficient to have a computer (or, actually a tablet, or smartphone) connected to the Internet. Compendium CE provides each Distance Learning training participant with adequate software enabling connection to the Data Center. For more information, please visit dlearning.eu site

TRAINING MATERIALS ?

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Paper materials

Traditional materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Electronic materials

Electronic materials: These are electronic training materials that are available to you based on your specific application: Skillpipe, eVantage, etc., or as PDF documents.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.

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Book

This is a TSO-accredited book by TSO/AXELOS, dedicated to the methodology and level.


Exam

The training prepares you for an optional Optional Certification Exam.


During the training: the exam in this form is given the last day of training in the training room under the supervision of the trainer.


Online at home: the exam in this form is delivered on your own computer anywhere after prior verification of its required configuration, among others. Internet access, webcam, microphone. The examination is conducted under the supervision of a remote proctor and can be completed within 3 months of the completion of the training.


Pearson VUE: This exam is delivered through Pearson VUE authorized testing centers across the country. When you purchase a voucher for the exam in this form you can complete it within 1 year of the end of the training.

 

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