Szkolenia Micro Focus

Cel szkolenia szkolenie zdalne - dlearning

kod: SMAX-USE | wersja: 2019.03

This introductory training provides attendees with the knowledge and technical skills to use SMAX. This three-day training contains less theory and more practice to give the attendees a quick start to use their SMAX installation: User Interfaces, Service Portal and Service Management.

Upon successful completion of this course, you should be able to:

  • navigate the SMAX User Interfaces and know selected „Out-of-the-Box“ processes,
  • use the Service Portal for typical tasks,
  • use the Service Management User Interface for selected processes, e.g. „Incident“ and „Change“.

Audience/Job Roles

Solution Architects, Project Managers, Technical Managers, Process Designers, Process Owners, Administrators, Service Engineers (sometimes called „Users“ or „Agents“).

Plan szkolenia Rozwiń listę

  1. SMAX Architecture
    • What is SMAX?
    • Understand SMAX capabilities and licensing
  2. Preparation
    • Terminology
    • Understand personas, tenants, customers and accounts
    • Know the purpose of the User Interfaces
    • How to login to Service Portal and to Service Management
  3. Selected processes as implemented in SMAX
    • People: Users, Contacts, Roles, Groups, Permissions
    • Plan: Service Catalog, Service Level Management
    • Build: Change Management, Knowledge Management, Service Asset and Configuration Management
    • Run: Service Request Management, Incident Management, Problem Management
  4. References
    • Direct links
  5. Support
    • Using the Micro Focus websites and selected original documents (PDF)
  6. Summary
    • Questions and Answers
    • Course Review and Summary
Pobierz konspekt szkolenia w formacie PDF

Dodatkowe informacje

Wymagania wstępne

To understand and use an ITIL-centric tool, prior ITIL know-how is necessary. That includes some ITIL Service Management processes, like:

  • Change Management, Event Management, Incident Management, Problem Management,
  • Request Fulfllment, Service Asset and Configuration Management,
  • Service Catalogue Management, Service Level Management.
  • Some of the functions need to be known:
  • Service Desk (at least),
  • IT Operations Management would be helpful.
Poziom trudności
Czas trwania 3 dni
Certyfikat

The participants will obtain certificates signed by Micro Focus (course completion). 

Prowadzący

Authorized Micro Focus Trainer.

Pozostałe szkolenia Micro Focus | Service and Portfolio Management

Szkolenia powiązane tematycznie

ITSM

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Informacje o przetwarzaniu danych przez Compendium – Centrum Edukacyjne Spółka z o.o.

CENA SZKOLENIA OD 5040 PLN NETTO

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