Szkolenia PECB®

Cel szkolenia szkolenie zdalne - dlearning

kod: PECB-ISO20000LI

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.

Who should attend?

  • Project managers or consultants wanting to prepare and to support an organization in the implementation of an Information Technology Service Management System (ITSMS)
  • ISO 20000 auditors who wish to fully understand the Information Technology Service Management System implementation process
  • Persons responsible for the Information Technology Service or conformity in an organization
  • Members of an Information Technology Service team
  • Expert advisors in information technology
  • Technical experts wanting to prepare for an Information Technology Service function or for an ITSMS project management function

Learning objectives

  • To Understand the implementation of an IT Service Management System in accordance with ISO 20000
  • To Gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System
  • To Know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
  • To Understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To Acquire expertise to support an organization in implementing, managing and maintaining an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000:2005
  • To Acquire the necessary expertise to manage a team in implementing the ISO 20000 standard
  • To Acquire the personal skills and knowledge necessary to advise an organization on the management best practices of an Information Technology Service Management System (ITSMS)
  • To Improve the analysis and decision making capabilities in an IT management context

Plan szkolenia Rozwiń listę

  1. Day 1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000;Initiating an ITSMS
    • Introduction to management systems and the process approach
    • Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
    • Fundamental principles of Information Technology Service
    • Preliminary analysis and establishment of the maturity level of an existing Information Technology Service management system based upon ISO 21827
    • Writing a business case and a project plan for the implementation of an ITSMS
  2. Day 2: Planning an ITSMS based on ISO 20000
    • Definition of the scope of an ITSMS
    • Definition of an ITSMS policy and objectives
    • Documentation of the processes and procedures
    • Service level management
    • Budgeting and accounting for IT services
    • Competence management
  3. Day 3: Implementing an ITSMS based on ISO 20000
    • Change management
    • Configuration and release management
    • Capacity and availability management
    • Service continuity and security management
    • Incident and problem management
    • Operations management of an ITSMS
  4. Day 4: Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS
    • Controlling and Monitoring an ITSMS
    • Development of metrics, performance indicators and dashboards
    • ISO 20000 internal Audit
    • Management review of an ITSMS
    • Implementation of a continual improvement program
    • Preparing for an ISO 20000 certification audit
  5. Day 5: Certification Exam
Pobierz konspekt szkolenia w formacie PDF

Dodatkowe informacje

Wymagania

ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
Poziom trudności
Czas trwania 5 dni
Certyfikat

The “Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:

  • Domain 1: Fundamental principles and concepts of Information Technology Service
  • Domain 2: Information Technology Service Best Practice based on ISO 20000-2
  • Domain 3: Planning an ITSMS based on ISO 20000
  • Domain 4: Implementing an ITSMS based on ISO 20000
  • Domain 5: Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
  • Domain 6: Continual improvement of an ITSMS based on ISO 20000
  • Domain 7: Preparing for an ISO 20000-1 certification audit

The “Certified ISO/IEC 20000 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)

Duration: 3 hours

For more information about the exam, refer to PECB section on ISO 20000 Lead Implementer Exam

After successfully completing the exam, participants can apply for the credentials of Certified ISO/IEC 20000 Provisional Implementer, Certified ISO/IEC 20000 Implementer or Certified ISO/IEC 20000 Lead Implementer, depending on their level of experience

A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential

For more information about ISO 20000 certifications and PECB certification process, refer to PECB section on ISO 20000 Lead Implementer
Prowadzący

Authorized PEBC Trainer.
Informacje dodatkowe
  • This training is based on both theory and practice:
    • Sessions of lectures illustrated with examples based on real cases
    • Practical exercises based on a full case study including role playing and oral presentation
    • Review exercises to assist the exam preparation
    • Practice test similar to the certification exam
  • To benefit from the practical exercises, the number of training participants is limited
  • Certification fees are included in the exam price
  • A student manual containing over 450 pages of information and practical examples will be distributed to participants
  • A participation certificate of 31 CPE (Continuing Professional Development)credits will be issued to participants
  • In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

Pozostałe szkolenia PECB® | IT Service Management

Wszystkie szkolenia PECB®
Szkolenia powiązane tematycznie

Szkolenia Biznesowe

Foundation | AgilePM®

Practitioner | AgilePM®

Warsztaty | Apple

Foundation | COBIT®

Implementation | COBIT®

Assessor | COBIT®

Oprogramowanie biurowe | Compendium CE

Zarządzanie projektami | Compendium CE

Foundation | DevOps DASA

Professional | DevOps DASA

Leadership | DevOps DASA

Foundation | DevOps PeopleCert

Marketing Internetowy | Digital Marketing Institute

Scrum & Agile Methods | iSQI

ITIL®4 Foundation | ITIL®

Foundation | ITIL®

Practitioner | ITIL®

Intermediate | ITIL®

Expert | ITIL®

Problem Solving | ITIL®

Foundation | MoP®

Practitioner | MoP®

Foundation | MSP®

Practitioner | MSP®

Foundation | M_o_R®

Practitioner | M_o_R®

Foundation | P3O®

Practitioner | P3O®

IT Service Management | PECB®

Information Security | PECB®

Risk Management | PECB®

Business Continuity | PECB®

Foundation | PRINCE2®

Practitioner | PRINCE2®

Foundation | PRINCE2® Agile

Practitioner | PRINCE2® Agile

Scrum | SCRUMstudy

Agile | SCRUMstudy

Szkolenia SMstudy | SMstudy

Ład korporacyjny

Foundation | COBIT®

Implementation | COBIT®

Assessor | COBIT®

MarsLander | GamingWorks

IT Governance | HPE

ITIL®4 Foundation | ITIL®

Foundation | ITIL®

Practitioner | ITIL®

Intermediate | ITIL®

Expert | ITIL®

Problem Solving | ITIL®

Microsoft 365 | Microsoft

SOA and BPM | Oracle

IT Service Management | PECB®

Information Security | PECB®

Business Continuity | PECB®

Zarządzanie ryzykiem

MarsLander | GamingWorks

IS Management | Mile2

Foundation | M_o_R®

Practitioner | M_o_R®

IT Service Management | PECB®

Information Security | PECB®

Risk Management | PECB®

Business Continuity | PECB®

ITSM

HPE Server Management | HPE

Data Center Management | HPE

ITIL®4 Foundation | ITIL®

Foundation | ITIL®

Practitioner | ITIL®

Intermediate | ITIL®

Expert | ITIL®

Problem Solving | ITIL®

Application Lifecycle Management | Micro Focus

Application Performance Management | Micro Focus

Application Performance Testing | Micro Focus

Operations Bridge | Micro Focus

Service and Portfolio Management | Micro Focus

IT Service Management | PECB®

ISO 20000

IT Service Management | PECB®

Normy ISO

IT Service Management | PECB®

Information Security | PECB®

Risk Management | PECB®

Business Continuity | PECB®

Formularz kontaktowy

Prosimy o wypełnienie poniższego formularza, jeśli chcą Państwo uzyskać więcej informacji o powyższym szkoleniu.





* pola oznaczone (*) są wymagane

Informacje o przetwarzaniu danych przez Compendium – Centrum Edukacyjne Spółka z o.o.

CENA 5200 PLN NETTO Czy wiesz, że możesz uzyskać do 100% dofinansowania na ten kurs?   Sprawdź jak »

zamknij

Kody rabatowe

Kod rabatowy, może dotyczyć (szkolenia, producenta, terminu). Jeżeli posiadasz kod rabatowy, to wpisz go w odpowiednie pole.
(kolor zielony oznacza wpisanie prawidłowego kodu | kolor czerwony oznacza, że wpisany kod jest nieprawidłowy)

FORMA SZKOLENIA ?

zamknij

Szkolenie stacjonarne

Szkolenia stacjonarne w Compendium CE odbywają się najczęściej w naszych lokalizacjach w Krakowie i Warszawie, ale także w miejscu ustalonym przez klienta. Grupa uczestnicząca w szkoleniu spotyka się w danym miejscu o określonym czasie i wraz z trenerem aktywnie uczestniczy w laboratoriach.

Szkolenie dlearning

W szkoleniach Compendium Distance Learning możesz uczestniczyć z dowolnego miejsca na świecie. Kursanci, dzięki zaawansowanej technologii, którą dostarcza Compendium CE, stale widzą i słyszą trenera, mogą mu zadawać pytania poprzez chat i mikrofon, a także uczestniczą w ćwiczeniach i laboratoriach, które rozwiązują wraz z prowadzącym. Po więcej informacji zajrzyj na stronę dlearning.eu

MATERIAŁY SZKOLENIOWE ?

zamknij

Materiały papierowe

Materiały tradycyjne: cena zawiera standardowe materiały wydawane w postaci książek papierowych, drukowanych lub innej, w zależności od ustaleń z producentem.

Materiały ctab

Materiały ctab: cena zawiera tablet ctab oraz materiały szkoleniowe w formie elektronicznej bądź tradycyjne materiały szkoleniowe i materiały dodatkowe dostarczone w wersji elektronicznej w zależności od ustaleń z producentem (w postaci dokumentów PDF lub EPUB). Tak dostarczone materiały są przystosowane pod kątem wyświetlania ich na tablecie ctab. Po więcej informacji zajrzyj na stronę ctab.

 

WYBIERZ TERMIN SZKOLENIA

Brak ustalonych terminów dla tego szkolenia.

Zaproponuj własny termin

Szkolenia dofinansowane z Unii: poradnik jak uzyskać finansowanie

Najbliższe szkolenia PECB®

Harmonogram szkoleń PECB®
Terminy Last minute z rabatem do -10%