Training PECB

Training goals

This one-day training enables participants to be familiar with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an ITSMS, including the ITSMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

  • IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)
  • Staff involved in the implementation of the ISO 20000 standard
  • Expert advisors in IT
  • Managers responsible for implementing an ITSMS
  • Auditors

Learning objectives

  • To understand the fundamentals of IT management
  • To know the interrelationships between ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005
  • To know the key components of an IT Service Management System in an ISO/ 20000 context
  • To introduce the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000
  • To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To understand the stages of the ISO 20000 certification process

Conspect Show list

  • Introduction to the ISO 20000 family of standards family
  • Introduction to management systems and the process approach
  • Presentation of main processes of an ITSMS
  • Implementation phases of the ISO 20000 framework
  • Continual improvement of IT management
  • Conducting an ISO 20000 certification audit
Download conspect training as PDF

Additional information

Difficulty level
Duration 1 day
Certificate

The participants will obtain certificates signed by PEBC (course completion).

Trainer

Authorized PEBC Trainer.

Additional informations
  • A student manual containing over 100 pages of information and practical examples will be distributed to participants
  • A participation certificate of 7 CPE (Continuing Professional Development)credits will be issued to participants
Training thematically related

Business Training

IT Governance

ITSM

Risk Management

ISO Standards

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400 EUR

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FORM OF TRAINING ?

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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

TRAINING MATERIALS ?

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Paper materials

Traditional Materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.

 

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