Training goals
Advance your career in IT service management with the ITIL® Official course, crafted by the creators of ITIL®: course and exam voucher, all in one bundle!
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Monitor, Support, and Fulfil Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.
The target audience for this qualification is:
- IT Specialist: Operations
- IT Manager: Operations
- IT Service Manager
Additional information
| Prerequisites | The candidate must have passed the ITIL 4 Foundation examination. |
|---|---|
| Difficulty level | |
| Duration | 3 days |
| Certificate | Each participant receives a confirmation of completion an accredited training. Each participant of the ITIL® 4 Specialist: Monitor, Support, Fulfil (MSF) training receives a voucher for an on-line exam. After passing the exam, the participant also receives the international ITIL® 4 Specialist: Monitor, Support, Fulfil (MSF) certificate. Exam information:
This is a ‘closed book’ exam. The ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications should be used for study but are NOT permitted to be used in the exam.
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
There are 60 questions, each worth 1 mark. There is no negative marking.
You need to answer 39 questions correctly (65%) to pass the exam
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Monitor, Support, and Fulfil Specialist module. For Bloom’s level 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Monitor, Support, and Fulfil Specialist module.
The questions are all ‘multiple choice’. For the ‘standard’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
| Trainer | Authorized PeopleCert Trainer |
| Additional informations | ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. |
Other training ITIL® | Practice
TRAINING PRICE FROM 1100 EUR
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