Training goals
Advance your career in IT service management with the ITIL® Official course, crafted by the creators of ITIL®: course and exam voucher, all in one bundle!
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
The target audience for this qualification is:
- IT Specialist: Operations
- IT Manager: Operations
- IT Service Manager
Additional information
| Prerequisites | The candidate must have passed the ITIL 4 Foundation examination. |
|---|---|
| Difficulty level | |
| Duration | 3 days |
| Certificate | Each participant receives a confirmation of completion an accredited training. Each participant of the ITIL® 4 Specialist: Plan, Implement, and Control (PIC) training receives a voucher for an on-line exam. After passing the exam, the participant also receives the international ITIL® 4 Specialist: Plan, Implement, and Control (PIC) certificate. Exam information:
This is a ‘closed book’ exam. The ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications should be used for study but is NOT permitted to be used in the exam.
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
There are 60 questions, each worth 1 mark. There is no negative marking.
You need to answer 39 questions correctly (65%) to pass the exam
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Plan, Implement, and Control Practices module. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Plan, Implement, and Control Practices module.
The questions are all ‘multiple choice’. For the ‘standard’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
| Trainer | Authorized PeopleCert Trainer |
| Additional informations | ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. |
Other training ITIL® | Practice
TRAINING PRICE FROM 1100 EUR
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Upcoming ITIL® training
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2025-06-25 Virtual Classroom
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)