Training ITIL®

Training goals dlearning

code: ITIL-4F

Training + exam included

The ITIL® 4 Foundation course and qualification are intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL® 4 Foundation course will:

  • Provide understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain concepts of service management framework to support candidates studying for the ITIL® 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development

In particular the ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

 

Conspect Show list

  1. Key concepts of service management
    • Value and value co-creation
    • Organizations, service providers, service consumers, and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcomes, costs, and risks
  2. Four dimensions of service management
  3. ITIL service value system
  4. ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices
  5. Exam session - carried out on the basis of a voucher, outside the Learning Center
Download conspect training as PDF

Additional information

Prerequisites

There are no prerequisites for participants.

Difficulty level
Duration 2 days
Certificate

Each participant of the ITIL® 4 Foundation training receives a voucher for an on-line exam.

The exam is supervised live and consists of 40 single-choice questions. Each question is worth 1 point, there are no negative points, the pass rate is 65%.

The duration of the exam is 60 minutes. If the exam is taken in a language that is not their native or working language, it is possible to extend the time limit up to a maximum of 75 minutes.

 

ITIL® 4 Foundation exam: is a ‘closed book’ exam. No training materials or the official book may be used while the exam is in progress.

Trainer

Authorized AXELOS Trainer.

Additional informations

ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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  • hybrid training: HYBRID
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  • hybrid training: HYBRID
    • General information
    • Guaranteed dates
    • Last minute (-10%)
    • Language of the training
    • English
  • hybrid training: HYBRID
    • General information
    • Guaranteed dates
    • Last minute (-10%)
    • Language of the training
    • English
  • hybrid training: HYBRID
    • General information
    • Guaranteed dates
    • Last minute (-10%)
    • Language of the training
    • English
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Traditional training

Sessions organised at Compendium CE are usually held in our locations in Kraków and Warsaw, but also in venues designated by the client. The group participating in training meets at a specific place and specific time with a coach and actively participates in laboratory sessions.

Dlearning training

You may participate from at any place in the world. It is sufficient to have a computer (or, actually a tablet, or smartphone) connected to the Internet. Compendium CE provides each Distance Learning training participant with adequate software enabling connection to the Data Center. For more information, please visit dlearning.eu site

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Paper materials

Traditional materials: The price includes standard materials issued in the form of paper books, printed or other, depending on the arrangements with the manufacturer.

Electronic materials

Electronic materials: These are electronic training materials that are available to you based on your specific application: Skillpipe, eVantage, etc., or as PDF documents.

Ctab materials

Ctab materials: the price includes ctab tablet and electronic training materials or traditional training materials and supplies provided electronically according to manufacturer's specifications (in PDF or EPUB form). The materials provided are adapted for display on ctab tablets. For more information, check out the ctab website.

 

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