Training goals
Advance your career in IT service management with the ITIL® Official course, crafted by the creators of ITIL®: course and exam voucher, all in one bundle!
Enhance your skills to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services.
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
The ITIL® 4 Specialist: Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL® 4 Specialist: Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
The target audience for this qualification is:
- Individuals, who are continuing their journey in service management
- ITSM managers
- ITSM practitioners managing the operation of IT-enabled, digital products and services
- Holders of existing ITIL® qualifications who wish to update and develop their knowledge further
Additional information
| Prerequisites | This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation certificate. |
|---|---|
| Difficulty level | |
| Duration | 3 days |
| Certificate | Each participant receives a confirmation of completion an accredited training. Each participant of the ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training receives a voucher for an on-line exam. After passing the exam, the participant also receives the international ITIL® 4 Specialist: Drive Stakeholder Value (DSV) certificate. Exam information:
This is a ‘closed book’ exam. The ITIL® 4 Drive Stakeholder Value publication and the ITIL® Practices Guidance documentation should be used for study, but they are NOT permitted to be used in the exam.
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
There are 40 questions, each worth 1 mark. There is no negative marking.
You will need to get 28 questions correct (70%) to pass the exam.
‘Bloom’s level’ describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DSV. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices.
The questions are all ‘multiple choice’. ‘Standard’ questions have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the question stem is negatively worded. ‘List’ questions provide a list of four statements and candidates have to select two correct statements from the list. |
| Trainer | Authorized PeopleCert Trainer |
| Additional informations | ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. |
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Upcoming ITIL® training
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2025-06-25 Virtual Classroom
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)