Training goals
This course will teach you how to enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating native interconnectivity with Microsoft 365. You will also learn to unify profiles, tailor personalized customer journeys with AI-assisted Dynamics 365 Customer Insights, and improve selling efficiency through AI-driven Sales features.
Audience Profile:
This course is designed for professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365.
Additional information
| Difficulty level | |
|---|---|
| Duration | 1 day |
| Certificate | The participants will obtain certificates signed by Microsoft (course completion). This course is not directly mapped to a Microsoft certification exam. |
| Trainer | Microsoft Certified Trainer (MCT) |
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