Training goals
The Dynamics 365 customer experience suite includes Dynamics 365 Sales and Dynamics 365 Customer Insights. These powerful applications allow organizations to build relationships with their customers and deliver impactful, personalized experiences. In this one-day, hands-on Applied Workshop, students will practice their Customer Experience Analyst skills by creating an end-to-end solution to solve a problem for a fictitious company.
Audience Profile:
This course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience product suite for their organizations. Students should have hands-on experience with Dynamics 365 Sales and Dynamics 365 Customer Insights.
Additional information
| Prerequisites | Hands-on experience with Dynamics 365 Sales and Dynamics 365 Customer Insights. Model-driven application configuration experience including table and column management, user experience design, and data import/export. |
|---|---|
| Difficulty level | |
| Duration | 1 day |
| Certificate | The participants will obtain certificates signed by Microsoft (course completion). This course will help prepare you for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification exam (Exam MB-280), which is available through the Pearson VUE test centers. |
| Trainer | Microsoft Certified Trainer (MCT) |
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