Dodatkowe informacje
Wymagania wstępne | The candidate must have passed the ITIL 4 Foundation examination. |
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Poziom trudności | |
Czas trwania | 3 dni |
Certyfikat | Each participant receives a confirmation of completion an accredited training. Each participant of the ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) training receives a voucher for an on-line exam. After passing the exam, the participant also receives the international ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) certificate. Exam information:
This is a ‘closed book’ exam. The ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications should be used for study but are NOT permitted to be used in the exam.
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
There are 60 questions, each worth 1 mark. There is no negative marking.
You need to answer 39 questions correctly (65%) to pass the exam
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Collaborate, Assure, and Improve Specialist module. For Bloom’s level 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Collaborate, Assure, and Improve Specialist module.
The questions are all ‘multiple choice’. For the ‘standard’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |
Prowadzący | Authorized PeopleCert Trainer |
Informacje dodatkowe | ITIL® 4 is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. |
Pozostałe szkolenia ITIL® | Practice
CENA SZKOLENIA OD 4700 PLN NETTO
W celu zaproponowania terminu dla tego szkolenia prosimy o kontakt z Działem Handlowym
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