Szkolenia PECB®

Cel szkolenia szkolenie zdalne - dlearning

This one-day training enables participants to be familiar with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an ITSMS, including the ITSMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

  • IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)
  • Staff involved in the implementation of the ISO 20000 standard
  • Expert advisors in IT
  • Managers responsible for implementing an ITSMS
  • Auditors

Learning objectives

  • To understand the fundamentals of IT management
  • To know the interrelationships between ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005
  • To know the key components of an IT Service Management System in an ISO/ 20000 context
  • To introduce the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000
  • To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To understand the stages of the ISO 20000 certification process

Plan szkolenia Rozwiń listę

  • Introduction to the ISO 20000 family of standards family
  • Introduction to management systems and the process approach
  • Presentation of main processes of an ITSMS
  • Implementation phases of the ISO 20000 framework
  • Continual improvement of IT management
  • Conducting an ISO 20000 certification audit
Pobierz konspekt szkolenia w formacie PDF

Dodatkowe informacje

Poziom trudności
Czas trwania 1 dzień
Certyfikat

The participants will obtain certificates signed by PEBC (course completion).

Prowadzący

Authorized PEBC Trainer.

Informacje dodatkowe
  • A student manual containing over 100 pages of information and practical examples will be distributed to participants
  • A participation certificate of 7 CPE (Continuing Professional Development)credits will be issued to participants
Szkolenia powiązane tematycznie

Szkolenia Biznesowe

Ład korporacyjny

Zarządzanie ryzykiem

ITSM

Normy ISO

Formularz kontaktowy

Prosimy o wypełnienie poniższego formularza, jeśli chcą Państwo uzyskać więcej informacji o powyższym szkoleniu.






* pola oznaczone (*) są wymagane

Informacje o przetwarzaniu danych przez Compendium – Centrum Edukacyjne Spółka z o.o.

CENA SZKOLENIA OD 1350 PLN NETTO

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